Helpdesk Support Section Lead

1 week ago


Andrews AFB, Maryland, United States Cayuse Shared Services Full time
Job Title: Helpdesk Support Section Lead

Cayuse Shared Services is seeking a highly skilled and experienced Helpdesk Support Section Lead to join our team. As a key member of our IT department, you will be responsible for providing daily support to local and remote users, ensuring the smooth operation of our systems and applications.

Key Responsibilities:
  • Provide daily support to local and remote users, troubleshooting and resolving technical issues in a timely and efficient manner.
  • Manage and maintain our helpdesk operations, ensuring that all tickets are properly tracked and resolved.
  • Collaborate with our IT team to identify and implement process improvements, ensuring that our systems and applications are running at optimal levels.
  • Develop and maintain relationships with our users, providing exceptional customer service and support.
  • Stay up-to-date with the latest technologies and trends, ensuring that our systems and applications are secure and compliant with industry standards.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in IT support, with a focus on helpdesk operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.
  • The chance to develop your skills and expertise in a rapidly evolving field.


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