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Technical Support Analyst
2 months ago
The IT Support Specialist at Sandia Area plays a crucial role in delivering comprehensive information systems assistance to personnel. This position is responsible for the daily support and upkeep of the organization’s technological infrastructure, including reporting, personal computing devices, and associated operating systems. The specialist will execute daily job functions to meet departmental goals effectively.
Key Responsibilities
- Deliver exceptional and courteous support to staff by ensuring the efficient operation of core systems and related applications. Assist in resolving issues and providing necessary information and support.
- Initiate and generate accurate and timely routine daily job processes, including share draft clearings, debit/credit card transactions, audio response postings, and various reporting functions to maintain precision and punctuality.
- Prepare specialized reports based on the requests and needs of the organization.
- Monitor the performance of computer systems consistently, including consoles, printers, and tape drives, ensuring smooth operations even during after-hours on-call rotations.
- Provide prompt assistance to staff by diagnosing and resolving computer and network issues while offering necessary information and support.
- Install personal computer hardware and software as required.
- Maintain client software effectively.
- Ensure that appropriate security measures are implemented.
- Conduct installation and maintenance tasks via phone as needed.
- Assist in maintaining an accurate inventory of network assets.
Qualifications
- A minimum of two years of experience in information systems operations with increasing responsibilities in related processes.
- Preferred knowledge of credit unions or financial institutions.
- Experience with Symitar systems is advantageous.
- Strong interpersonal communication skills are essential.
- Ability to analyze technology-related challenges, troubleshoot effectively, and implement technology-driven solutions.
- Proficient in maintaining and organizing documentation necessary for inventory systems, daily operations, and procedural logs.
- Capable of translating complex technical information into user-friendly language for various stakeholders.
- Effective verbal and written communication skills are required.
- Physical capability to lift up to 50 lbs.