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Customer Service Ambassador

2 months ago

West Hollywood, United States Drybar Shops Full time
{"title": "Receptionist/Customer Service Representative", "description": "Overview

Drybar Shops is dedicated to providing exceptional customer experiences. As a Receptionist/Customer Service Representative, you will be the face of our brand, ensuring that every guest feels welcome and valued.

Key Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage front desk operations, including handling cash transactions, processing payments, and maintaining accurate records.
  • Coordinate with stylists and management to ensure seamless guest experiences, including scheduling appointments and communicating with guests.
  • Maintain a clean and organized workspace, adhering to company standards and ensuring a positive shop atmosphere.
  • Collaborate with team members to achieve sales goals, promote products, and drive revenue growth.
Requirements
  • 1+ years of experience in a fast-paced customer service environment.
  • Previous experience with point-of-sale systems and salon/spa software preferred.
  • High school diploma required.
What We Offer
  • Competitive hourly wages and retail bonuses.
  • Medical, dental, and vision benefits for all employees.
  • Complimentary access to Vidal Sassoon online membership program for continued education.
  • Opportunities for career growth and advancement within the company.
", "lang_code": "en-US"}