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Client Service Specialist

2 months ago

Winter Garden, Florida, United States Shane Swan - State Farm Agent Full time
Position Overview

Benefits:

  • 401(k) matching program
  • Performance-based bonuses
  • Competitive salary structure
  • Opportunities for career advancement
  • Paid time off for vacations and personal days
  • Comprehensive training and development programs

ROLE SUMMARY:
As a Client Service Specialist at Shane Swan State Farm agency, you will create outstanding client interactions that contribute to the success of our insurance operations. Your meticulous attention to detail, strong customer service aptitude, and genuine desire to assist others will make you a valuable addition to our team. You will further your professional growth while addressing client inquiries, collaborating with fellow agency staff, and proactively meeting the needs of the community.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee numerous internal advancement opportunities for motivated and sales-oriented candidates.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing questions.
  • Employ a customer-focused, needs-based approach to educate clients about various insurance solutions.
  • Utilize exceptional communication skills to effectively meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong commitment to customer service excellence.
  • Able to connect with clients, address their inquiries, and anticipate their requirements.
  • Outstanding communication abilities to assist clients and collaborate with agency colleagues.
  • Proactive approach to problem-solving.

ADDITIONAL BENEFITS:

  • Hourly compensation with commission and bonus opportunities.
  • Potential for growth and advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Health insurance benefits.
  • Valuable experience for career development.