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Part Time Patient Care Coordinator

1 month ago

Irwin, Pennsylvania, United States UnitedHealth Group Full time

Job Summary

UnitedHealth Group is seeking a Part Time Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be responsible for providing patient-oriented service in a clinical or front office setting. This includes greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Key Responsibilities

  • Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
  • Utilizes computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness of information.
  • Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements.
  • Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed.
  • Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations.
  • Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
  • Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
  • Responds to patient and caregivers' inquiries related to routine and sensitive topics, always in a compassionate and respectful manner.
  • Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
  • Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Why Choose UnitedHealth Group?
  • Competitive base pay
  • Full and comprehensive benefit program
  • Performance rewards
  • Management team committed to your success

Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of experience in a hospital, office setting, customer service setting, or phone support
  • Intermediate level of typing ability
  • Ability to work part-time, anywhere from 9am to 6pm Monday-Friday with rotating Saturdays

Preferred Qualifications
  • Experience with Microsoft Office products
  • Experience in a Hospital Patient Registration Department, Physician office, or any medical setting
  • Working knowledge of medical terminology
  • Understanding of insurance policies and procedures
  • Experience in insurance reimbursement and financial verification
  • Ability to perform basic mathematics for financial payments
  • Experience in requesting and processing financial payments

Soft Skills
  • Strong interpersonal, communication, and customer service skills

Physical and Work Environment
  • Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.