Senior Business Unit Leader

3 weeks ago


Getzville, New York, United States M&T Bank Full time
Job Summary

As a Senior Business Unit Leader at M&T Bank, you will provide work leadership over a sub-unit within a division, performing highly specialized duties that require advanced knowledge of products, regulations, and policies. Your primary responsibilities will include leading business unit work teams with multiple product lines, monitoring and assigning workflow, and documenting team processes.

Key Responsibilities:

  • Lead business unit work teams with responsibility for multiple product lines.
  • Monitor and assign workflow.
  • Document team processes and make recommendations for improvement.
  • Provide on-the-job training and research and resolve highly specialized and/or sensitive issues.
  • Liaise with first-line risk and second-line of defense personnel regarding customer issues.
  • Research and resolve complex internal and external customer issues.
  • Serve as department lead for special projects impacting the work team.
  • Provide reporting to work team leadership and prepare monthly departmental reporting for management.

Requirements:

  • A combined total of 5 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 2 years' work leadership experience.
  • Excellent customer service skills with the ability to use tact and diplomacy.
  • Strong knowledge of relevant spreadsheet, word processing, and presentation software.

About M&T Bank:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.



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