Customer Service Representative

4 days ago


Charlotte, North Carolina, United States TEKsystems Full time

At TEKsystems, we offer an exceptional environment and the opportunity to learn, grow, and advance in your career.

Job Summary: We are seeking a skilled Customer Service Representative to join our team. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high-volume and fast-paced environment.

About the Role: As a Customer Service Representative, you will provide service and support to internal and external customers. These resources will be handling 60-150 calls that last up to 4 minutes per day. You will be empowered to handle the call, think outside the box, and have critical thinking skills. The ideal candidate should have a positive mindset and loves to collaborate. Teamwork and culture are very important to us.

Responsibilities:

  • Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.
  • Log all call details into our ERP system, Rentalman
  • Escalate after-hours emergency service and rental requests
  • Adhere to processes and call guidelines as applicable to the call type
  • Other duties assigned as needed

Requirements: To succeed in this role, you will need:

  • 1+ years' experience of true call center/customer service experience (high call volume 60-150 calls)
  • Strong verbal skills and ability to speak clearly and articulate
  • Data entry skills - 40 wpm
  • Proficiency in Microsoft applications
  • Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
  • Excellent time management and efficiency skills
  • Excellent organizational skills with heavy attention to detail
  • Able to deal with conflict and respond professionally

What We Offer: As a valued member of our team, you can expect:

  • A competitive salary range of $45,000 - $60,000 per year
  • A comprehensive benefits package, including medical, dental & vision, 401(k) or RRSP, DPSP, paid time off, and career growth opportunities
  • The chance to work in a dynamic and engaging organization with a strong management team

Work Environment: Our team operates Monday through Saturday, 5:30am-10:00pm, with at least one weekend day required per week. Training will take place from 8a – 4:30p Mon, Tues, Wed, Fri & Sat.

Location: Charlotte, North Carolina, United States, 28262



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