Customer Support Representative

2 days ago


Plano, Texas, United States OmniOn Power Full time

Job Overview:

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures.

In this role, you will provide internal and external customer support with ITO and after-sales support (e.g. basic technical, trouble calls, order assistance, payment-related assistance) and coordinate with relevant resources to increase customer satisfaction.

This role reports to the Customer Service Leader and is based in Plano, Texas.

Responsibilities:

  • Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications.

  • Evaluate and resolve customer issues (e.g. order entry, technical, payment) by coordinating with Operations, Technical members, Sourcing, Manufacturing and other internal and/or external teams.

  • Coordinate appropriate solutions for customer requests, and work with related teams to ensure complete request handling (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

  • Conduct quotation/proposal follow-up with customers and update SFDC.

  • Proactively inform customers about purchase order status, repair & return, advanced warranty, technical follow-up, spare parts and/or clarify any questions ensuring a positive customer experience throughout the entire process.

  • Ensure accuracy of documentation including return material requests, shipping, invoicing, and finance systems.

  • Process the return of goods from customers. Track the repair when necessary.

  • Participate in departmental training programs.

Requirements:

We are seeking an experienced candidate with 2 years of experience in order fulfillment/order management and 2 years of experience using SAP or similarly large and complex ERP system to drive results.

Bilingual in both Spanish and English – Fluent in both verbal and written language.

Benefits:

  • A competitive salary of $60,000 per year, reflecting your skills and qualifications

  • An exciting opportunity to join a dynamic team at OmniOn Power, working towards delivering high-reliability and performance solutions to our customers.

  • Ongoing training and development opportunities to enhance your skills and career growth.

About Us:

We are an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.



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