Customer Support Representative
2 days ago
Job Overview:
We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures.
In this role, you will provide internal and external customer support with ITO and after-sales support (e.g. basic technical, trouble calls, order assistance, payment-related assistance) and coordinate with relevant resources to increase customer satisfaction.
This role reports to the Customer Service Leader and is based in Plano, Texas.
Responsibilities:
Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications.
Evaluate and resolve customer issues (e.g. order entry, technical, payment) by coordinating with Operations, Technical members, Sourcing, Manufacturing and other internal and/or external teams.
Coordinate appropriate solutions for customer requests, and work with related teams to ensure complete request handling (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
Conduct quotation/proposal follow-up with customers and update SFDC.
Proactively inform customers about purchase order status, repair & return, advanced warranty, technical follow-up, spare parts and/or clarify any questions ensuring a positive customer experience throughout the entire process.
Ensure accuracy of documentation including return material requests, shipping, invoicing, and finance systems.
Process the return of goods from customers. Track the repair when necessary.
Participate in departmental training programs.
Requirements:
We are seeking an experienced candidate with 2 years of experience in order fulfillment/order management and 2 years of experience using SAP or similarly large and complex ERP system to drive results.
Bilingual in both Spanish and English – Fluent in both verbal and written language.
Benefits:
A competitive salary of $60,000 per year, reflecting your skills and qualifications
An exciting opportunity to join a dynamic team at OmniOn Power, working towards delivering high-reliability and performance solutions to our customers.
Ongoing training and development opportunities to enhance your skills and career growth.
About Us:
We are an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
-
Customer Service Representative
5 days ago
Plano, Texas, United States Bluewater Learning, Inc. Full timeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Bluewater Learning, Inc.About the RoleThis is an excellent opportunity for individuals who enjoy working in customer-facing roles and have a passion for providing top-notch technical support.The successful candidate will provide first-line support to...
-
Customer Support Ambassador
5 days ago
Plano, Texas, United States Elite GI. Full timeJob TitleWe are seeking a skilled Customer Relations Representative to join our team at Elite GI.About the RoleThis is a customer-facing position that requires exceptional communication skills, empathy, and a passion for delivering outstanding support experiences.About UsAt Elite GI., we pride ourselves on fostering positive relationships with our customers...
-
Customer Service Representative
2 days ago
Plano, Texas, United States Chico's FAS, Inc. Full timeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Chico's FAS, Inc.Job OverviewThis role is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and supporting a customer-focused sales culture.ResponsibilitiesOperational Excellence: Process merchandise...
-
Customer Service Representative
6 days ago
Plano, Texas, United States Total Wine & More Full time**Job Summary:** We are seeking a highly organized and communicative Customer Service Representative to join our Total Wine & More team. This is an excellent opportunity for someone who enjoys working in a fast-paced retail environment and providing top-notch customer service.The ideal candidate will possess excellent communication skills, be able to...
-
Customer Service Representative Plano
1 week ago
Plano, Texas, United States Sunflower Bank Full timeSunflower Bank: A Career OpportunityAt Sunflower Bank, we're more than just a financial institution – we're the backbone of our customers' lives. We're seeking an energetic and motivated individual to fill the position of Customer Service Representative in our Plano office.About the JobThis role involves providing exceptional customer service, building...
-
Plano, Texas, United States Zane Shepherd Financial Srvcs Inc Full timeJob SummaryWe are seeking a highly skilled Licensed Bilingual Insurance Customer Service Representative to join our team at Zane Shepherd Financial Srvcs Inc. In this role, you will deliver exceptional customer service while ensuring complete satisfaction with every interaction.About the RoleThis is a licensed position that requires a Texas General Lines...
-
Customer Service Representative
2 days ago
Plano, Texas, United States YE California Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at YE California.This is a fully remote position that requires excellent communication and interpersonal skills. As a Sales and Support Professional, you will be responsible for engaging with customers, initiating meaningful conversations, and setting up appointments...
-
Plano, Texas, United States TEKsystems Full timeAbout the RoleAs a Bilingual Customer Service Representative, you will be responsible for delivering exceptional customer service to internal and external clients, providing timely and accurate information, and resolving customer issues in a professional manner.We are seeking a highly skilled individual with excellent communication skills and a passion for...
-
Customer Service Representative
1 month ago
Plano, Texas, United States National Vision Full timeAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at National Vision. As the face of our stores, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and maintaining organized patient records.Key Responsibilities:Ensure...
-
Customer Service Representative
7 days ago
Plano, Texas, United States Pacific Uniform Full timeJob OverviewPacific Uniform is seeking a part-time Customer Service Representative to assist with front counter duties and production tasks.Estimated Salary: $15-$18 per hour (based on industry standards and location)ResponsibilitiesFront Counter Operations:Provide excellent customer service, handling inquiries and concernsProcess transactions efficiently,...
-
Plano, Texas, United States RBS Holdings LLC Full timeRiverbend Sandler Pools, a renowned custom pool company in the Dallas/Ft. Worth metroplex, seeks an accomplished Customer Service Representative to join our team.Salary: $45,000 - $55,000 per annum, based on experience and qualifications.Job DescriptionWe are looking for an individual with exceptional customer service skills, a minimum of 1 year of relevant...
-
Customer Service Representative
2 days ago
Plano, Texas, United States Domino's Pizza Full timeWe are a fast-growing company that values our team members and is dedicated to being the best pizza delivery company in the world. At Domino's Pizza, we believe that exceptional team members working together are key to our success.About UsOur company prides itself on providing a fun and supportive work environment where our employees can grow and develop...
-
Customer Support Associate
4 days ago
Plano, Texas, United States State Farm Insurance Full time**Job Overview:**We are seeking a highly skilled Customer Support Associate to join our team at State Farm Insurance. As a valued member of our staff, you will be responsible for providing exceptional customer service and support.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.About the...
-
Customer Service Representative
4 weeks ago
Plano, Texas, United States Fortis Payments Full timeJob DescriptionAs a Customer Service Specialist at Fortis Payments, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer inquiries and issues: Respond to customer inquiries and resolve issues in a timely and professional manner.Handle customer communication: Communicate with...
-
Customer Service Representative
7 days ago
Plano, Texas, United States Fast Staff Full timeJob DescriptionOverview:We are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team at Fast Staff. As a key member of our team, you will be responsible for providing exceptional customer service to clients while utilizing your bilingual skills in Spanish and English.Salary and Benefits:The successful candidate...
-
Customer Service Representative
2 days ago
Plano, Texas, United States Chico's FAS, Inc. Full timeAbout UsAs a customer-obsessed, innovative, and culturally-driven retail organization, Chico's FAS, Inc. is dedicated to delivering exceptional service and creating an inclusive shopping experience for our customers.Job OverviewWe are seeking a highly motivated and results-driven Sales and Support Specialist to join our team. This role will be responsible...
-
Customer Service Representative
2 days ago
Plano, Texas, United States U-Haul International, Inc Full timeProvide exceptional customer experiences with U-Haul products and services. Utilize industry-leading U-Scan technology to efficiently manage rentals and inventory, ensuring a seamless customer experience. Key responsibilities include:Key Responsibilities:Deliver outstanding customer serviceEffectively manage rentals and inventory using U-Scan...
-
Customer Service Representative
2 days ago
Plano, Texas, United States Elite Full timeAbout EliteElite is a rapidly growing company seeking enthusiastic and driven individuals to join our vibrant Customer Service team.We offer competitive compensation with performance-based incentives, opportunities for career growth and promotions, comprehensive training and development programs, and a supportive and energetic work environment.Job...
-
Customer Service Assistant
4 weeks ago
Plano, Texas, United States Genuine Parts Company Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Genuine Parts Company. The ideal candidate will have excellent communication skills and the ability to provide top-notch customer service.Key Responsibilities:Respond to customer inquiries regarding products and provide quotes.Manage incoming customer calls and...
-
Customer Service Representative
5 days ago
Plano, Texas, United States Tailored Brands Inc Full timeAbout UsK&G Fashion Superstore is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family. Our stores are conveniently located throughout the country, offering competitive hourly rates, flexible schedules, and tuition reimbursement.As a Retail Sales Consultant, you will be responsible for delivering a...