Insurance Customer Service Representative: Excel in Customer Satisfaction
7 days ago
Job Summary
We are seeking a highly skilled Licensed Bilingual Insurance Customer Service Representative to join our team at Zane Shepherd Financial Srvcs Inc. In this role, you will deliver exceptional customer service while ensuring complete satisfaction with every interaction.
About the Role
This is a licensed position that requires a Texas General Lines Property & Casualty license. As a Customer Service professional, you will be responsible for answering customer questions, processing payments and policy changes, and performing policy reviews to identify additional customer policy needs.
Key Responsibilities
Provide timely and friendly responses to customer inquiries via phone, email, or text
Process policy transactions and updates efficiently
Identify opportunities to cross-sell and up-sell insurance and financial products
Maintain strong relationships with customers through effective communication and follow-up
Requirements
To be successful in this role, you must have:
A valid Texas General Lines Property & Casualty license
1+ years of experience in insurance customer service (preferred)
Strong multi-tasking, problem-solving, and time management skills
Excellent verbal and written communication skills in both English and Spanish
Allstate experience and binding authority (beneficial)
What We Offer
As a Licensed Bilingual Insurance Customer Service Representative, you can expect:
Competitive salary range: $40,000 - $55,000 per year
Benefits package, including health insurance, 401(k), and paid time off
Ongoing training and development opportunities
A dynamic and supportive work environment
Why Choose Us
Zane Shepherd Financial Srvcs Inc is a reputable company that values its employees and customers alike. We offer a unique opportunity to grow your career while making a positive impact on people's lives.
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