Customer Support Specialist

6 days ago


Douglas, Georgia, United States Americold Full time

Americold is a leading cold storage company that provides comprehensive logistics solutions to its clients. We are seeking a talented Customer Support Specialist to join our team and provide exceptional support to our customers. As a Customer Support Specialist, you will be responsible for responding to customer inquiries and resolving any issues or concerns in a timely and professional manner.

Some of your key responsibilities will include:

  • Providing assistance to customers via phone, email, or other communication channels
  • Maintaining accurate records and reports of customer interactions
  • Overseeing paperwork associated with orders and maintaining corresponding files
  • Scheduling loads as required and maintaining updated reports
  • Resolving refused product, over, short, and damaged (OS&D) orders

We estimate the salary for this position to be around $50,000 - $70,000 per year, depending on experience. If you are a detail-oriented and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply.



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