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Customer Service Ambassador

2 months ago

Colorado Springs, Colorado, United States Spirehotels Full time

Job Summary:

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Spirehotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Act as a brand ambassador, promoting our hotel's services and amenities to guests and other stakeholders.
  • Check guests in and out, ensuring accurate and efficient processing of their stay.
  • Block rooms for guests and deliver supplies to their rooms as needed.
  • Assist with basic accounting tasks, such as processing payments and handling guest transactions.
  • Answer telephones and respond to guest inquiries in a professional and courteous manner.

Requirements:

  • Proven customer service skills, with a strong ability to communicate effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Strong problem-solving skills, with the ability to think critically and resolve conflicts in a professional manner.
  • Ability to read, speak, and understand the English language in order to communicate with guests.
  • Ability to stand and work in confined spaces for long periods of time.

Benefits:

  • Competitive hourly wage, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including dental and vision plans, a matched 401(k) plan, and life insurance.
  • Hotel discounts and wellness programs, promoting a healthy work-life balance.