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Business Systems Analyst

2 months ago

Anaheim, California, United States Northgate Gonzalez Markets, Inc. Full time
Job Title: Business Systems Analyst - IT Solutions

The Business Systems Analyst - IT Solutions is a critical role within our organization, responsible for ensuring the effective implementation and optimization of technology solutions to support our financial services department. This position requires a strong understanding of business processes and technology systems, as well as excellent analytical and problem-solving skills.

Key Responsibilities:
  • System Optimization: Oversee the utilization and optimization of Tier 3 and its integration with all business applications, ensuring these systems align with our business processes and objectives.
  • Strategic Planning and Change Management: Assist in executing strategic IT plans that support expansion into e-commerce and other business areas, incorporating effective change management strategies.
  • Integration and Automation: Support the integration of new applications into our existing and future systems, focusing on automation and process improvement.
  • Troubleshooting and Support: Provide ongoing support for day-to-day operational issues within Tier 3 and associated systems.
  • Training and Development: Hold a continuous improvement mindset that allows for ongoing training and self-development as an IT team member to ensure ongoing proficiency in utilizing, supporting, and maintaining our systems.
  • Vendor Management: Manage relationships with Answers and other vendors to provide day-to-day support within Tier 3.
  • Project Management: Understand and support relevant IT projects to ensure they are completed on time and within budget.
  • Reporting and Compliance: Ensure all IT activities comply with industry standards and company policies. Provide regular reports on the utilization, areas of opportunity, and possible growth areas of Tier 3 and applications.
  • Business Process Analysis: Conduct business process analyses and needs assessments to align information technology solutions with company initiatives.
  • Requirements Documentation: Write and maintain functional specifications for new and modified business systems.
  • System Solutions Delivery: Participate in the delivery of system solutions, including configuration, testing, deployment, and validation.
  • Training: Assist with developing, preparing, and conducting training on computer hardware and software usage.
  • Support: Provide support for production and development environments and on-call support after business hours as needed.
  • Team Management: Manage a team of Business Systems Analysts to coordinate support and project efforts.
  • Best Practices: Ensure adherence to industry best practices for developing and sustaining enterprise applications.
  • Application Design: Support application design and architecture for systems solutions to meet various business requirements.
  • Stakeholder Management: Manage and engage with stakeholders to ensure successful project delivery and system implementation.
  • Identify and address technology needs within the financial services department.
  • Optimize financial service processes and systems for improved customer service and operational efficiency.
  • Ensure the security and integrity of financial data.
Requirements and Conditions:
  • Experience as a business analyst is preferred.
  • At least one-year experience working with Tier 3 and all financial services applications.
  • Understanding of corporate CFO functional areas and related business applications.
  • Strong analytical, problem-solving, and decision-making skills.
  • Exceptional leadership, team management, communication, and interpersonal skills.
  • Ability to maintain confidentiality regarding sensitive information.
  • Experience in financial services and processes.