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Funds Transfer Coordinator

2 months ago

Silver Spring, Maryland, United States EagleBank Full time

Position Overview:

At EagleBank, we are a values-driven institution that prioritizes Relationships FIRST. Our focus is on being Flexible, Involved, Responsive, Strong, and Trusted. By fostering meaningful connections with our clients, team members, and stakeholders, we consistently deliver exceptional and valuable services.

We are dedicated to promoting inclusion, equity, and respect within our organization. We celebrate diversity and actively seek opportunities to learn from each other's experiences. Our employees are vital to building strong relationships, and we invest in their growth and well-being. We encourage employee engagement through resource groups, mentorship initiatives, community service, and scholarship opportunities for continued education. Our benefits include maternity and parental leave, wellness discounts, healthcare premium sharing, employer contributions to HSA accounts, and 100% 401(k) matching up to 4%, reflecting our commitment to supporting our internal relationships.

We recognize the importance of flexibility in work arrangements, including telecommuting options. This role offers a hybrid work schedule.

Key Responsibilities:

The Funds Transfer Coordinator plays a crucial role in assisting clients with transactions related to domestic and international wire transfers, including inquiries about status, requests, payments, and associated rights and obligations. This position ensures adherence to established procedures to minimize potential losses for the Bank while delivering high-quality service. It is essential to maintain robust controls to safeguard the Bank and its clients from any risks associated with wire transfer transactions. The Coordinator is responsible for preparing and submitting all necessary reports on a daily, monthly, and quarterly basis, as well as managing cash limits in our Cash Vault to meet branch requirements.

Essential Functions:

  • Provide clients with accurate information and guidance regarding their wire transfer inquiries, ensuring compliance with all required disclosures.
  • Process and document wire transfers with precision, following all protocols to mitigate losses while maintaining service quality.
  • Collaborate with branch personnel and management to address wire transfer-related issues.
  • Prepare and reconcile daily spreadsheets and accounts related to wire transfers and cash management.
  • Conduct daily cash management and reconciliation for the Cash Vault.
  • Assist in fulfilling research requests promptly.
  • Engage in daily communication with authorized clients regarding outgoing wire requests.
  • Utilize established procedures to ensure successful retrieval and archiving of wire forms and settlement documentation.
  • Support the resolution and recovery process for fraudulent wire transfers.

Qualifications:

  • High School Diploma or equivalent.
  • A minimum of 2 years of experience in general banking.
  • Experience with core banking systems; FIS experience is preferred.
  • Strong attention to detail.
  • Excellent customer service and interpersonal skills.
  • Ability to gather and organize information effectively.
  • Good understanding of banking principles.
  • Capability to thrive in a fast-paced environment while adhering to risk management protocols.

Preferred Qualifications:

  • Prior experience in wire transfer operations.

We encourage individuals who may not meet all qualifications to apply if they believe they align with our mission and values. Your resume will remain on file for future opportunities.