Front Desk Coordinator

5 days ago


Bowie, Maryland, United States Metro Physical & Aquatic Therapy Full time
Job Title: Front Desk Coordinator

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers a range of services, including Physical, Occupational, Speech Therapy, Massage, and Acupuncture. We are seeking a highly skilled and organized Front Desk Coordinator to join our team.

Job Summary:

The Front Desk Coordinator will be responsible for providing exceptional customer service to patients, visitors, and healthcare professionals. This role will involve scheduling appointments, managing patient records, and maintaining a high level of accuracy in generating reports and logs.

Key Responsibilities:
  • Welcome patients and visitors with a warm and inviting smile, answering or referring inquiries in a professional and courteous manner.
  • Demonstrate a high level of customer service at all times, ensuring patient satisfaction, provider time, and treatment room utilization.
  • Generate accurate reports, logs, and lists, including authorization and verifications.
  • Ensure co-pays are tallied and reconciled, and control credit extended to patients.
  • Call treating physicians to obtain updated prescriptions for treatment by Occupational and Physical Therapists.
  • Obtain Plan of Cares from treating physicians and update the system.
  • Set up new and returning patient cases in Theraoffice, including obtaining demographic information and insurance details.
  • Keep patient appointments on schedule by notifying clinicians of patient arrival and reviewing service delivery compared to schedule.
  • Ensure availability of treatment information by filing and retrieving patient records.
  • Maintain business office inventory and equipment by checking stock levels, anticipating needed supplies, and scheduling equipment service and repairs.
Requirements:
  • One year of Physical Therapy/Medical office experience.
  • Experience with an EMR System is a plus.
  • Ability to communicate with customers, coworkers, and management in a professional and courteous manner.
  • Current or recent experience in a medical practice ensuring compliance with federal, state, and local regulations and guidelines.
  • Must work well within a team environment.
  • Excellent interpersonal and communication skills.
  • Proficiency in the Google Suite platform and ability to learn new programs quickly.
  • One year of experience in a customer service-oriented role is strongly desired.
  • High school diploma or GED is required.
What We Offer:
  • Vacation and Paid Time Off Benefits.
  • 401(k) Retirement Savings.
  • Health Insurance/Dental/Vision.
  • Flexible Spending.
  • Free Life Insurance.
  • AFLAC.
  • NY 529 College Savings Program.
  • Pet Insurance.
  • Identity Theft Insurance.

Metro Physical & Aquatic Therapy offers a competitive salary of $19-$21/hour and a comprehensive benefits package. If you are a highly organized and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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