Customer Service Ambassador

1 week ago


Waipahu, Hawaii, United States Carter'sOshKosh Full time

As a key member of our retail team, you will be the first point of contact for customers, providing exceptional service and support to ensure a positive shopping experience. You'll join a welcoming and inclusive environment that values and optimizes skills and talents.

We are Carters, the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip*Hop, and Little Planet brands. We've become an industry leader by providing quality products from the first Original Bodysuit to lasting careers for our team members. Our close-knit culture since founding invests in teams with training and development programs, so we all succeed together.

We offer competitive benefits, including:

  • Schedules that fit your life, with hours of operation allowing you to balance work and personal activities
  • Benefits and perks making life better, such as part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more
  • The opportunity to learn and grow as an individual, with professional and personal development to shape your career
  • Development programs to help you grow in your current role and beyond

As a Customer Service Ambassador, your responsibilities will include:

  • Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits
  • Confidently resolve issues for customers and manage multiple customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

We're looking for candidates with a positive and solutions-oriented mindset, demonstrated customer service and engagement skills, effective verbal and written communication skills, and the ability to manage multiple tasks at once.

We are an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration without regard to protected status.

Compensation for this position ranges from $13.50 - $15.50 per hour based on experience and location.



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