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Patient Services Associate

2 months ago

Camarillo, California, United States Dignity Health Full time

Job Summary

The Patient Services Associate plays a vital role in providing exceptional customer service to patients, physicians, and vendors. This position is responsible for answering phone calls, responding to messages, and distributing communications in a timely and professional manner.

Key Responsibilities

  • Provide customer service and support to patients, physicians, and vendors via phone and in-person
  • Collect and update patient demographics and insurance information
  • Verify health plan eligibility and process related transactions
  • Schedule appointments and manage patient schedules
  • Perform various clerical duties to support daily clinic operations
  • Maintain confidentiality and handle sensitive information with discretion

Requirements

  • 6 months of experience in an outpatient setting or equivalent experience in a high-volume customer service role
  • Excellent interpersonal, organizational, and customer service skills
  • Keyboarding skills and proficiency in computer software and equipment
  • Familiarity with electronic practice management systems and multi-line phones
  • Medical terminology knowledge preferred

About Dignity Health

Dignity Health is a non-profit healthcare organization committed to delivering compassionate, high-quality care to our patients. We strive to develop cohesive teams and provide excellent patient care and service.