General Manager

1 week ago

West Palm Beach, Florida, United States Altitude Trampoline Park Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our team at Altitude Trampoline Park. As a key member of our management team, you will be responsible for overseeing all aspects of park operations, including guest services, food and beverage, training, and operations.

Key Responsibilities
  • General
    • Work closely with the franchise owner and direct reports to achieve operational and cultural standards.
    • Coach and develop a large and diverse team through clear written and verbal communication.
    • Manage all facets of the operation, including regular financial reporting.
    • Establish and uphold Altitude standards and compliance.
    • Create and implement strategies for business growth.
    • Oversee Altitude's defined processes around inventory and reporting responsibilities.
    • Oversee labor and spending for the entire facility, within the park's guidelines.
    • Track all spending and ensure it is accounted for and in accordance with the park's policies.
    • Develop the team by establishing profitability goals and rewarding positive behavior.
  • People
    • Recruit and hire talent.
    • Set and hold expectations of accountability with the team, upholding brand standards.
    • Ensure execution of training programs to equip the team to perform their job functions successfully and deliver positive guest experiences.
    • Maintain a comfortable work environment and recognize the importance of conflict resolution.
    • Create a work environment that promotes staff retention levels.
    • Assure staffing levels meet business needs, while taking into account team member well-being.
    • Maintain positive guest experiences by using our SMILES philosophy.
    • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities.
  • Sales
    • Execute sales and marketing plans in collaboration with the support center team.
    • Manage the budget and business plan to meet or exceed planned financial performance, making adjustments as necessary to adapt to changing situations.
    • Maintain positive community relationships and participate in local events.
    • Promote membership sales.
    • Draft, communicate, track, and hold departments accountable for individual goals.
  • Guest Services
    • Create an on-brand Altitude guest experience through superior operations.
    • Oversee cleanliness of the park and responsible for audit/inspections.
    • Ensure compliance with all policies, standards, and procedures.
    • Maintain high visibility in guest areas during peak times.
    • Walk through the park and check for cleanliness, maintenance of attractions, and signage.
    • Seek out guest feedback and use for management and hourly team development.
    • Follow safety and incident reporting guidelines.
Qualifications and Skills
  • 5+ years of experience managing a team in an entertainment or food and beverage environment.
  • Food safety or alcohol certification required.
  • CPR/First Aid certification is a plus.
  • Strong leadership qualities, including organization and time management.
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth.
  • Workdays, nights, weekends, and holidays as required.
  • Operate in a fast-paced environment with constant distractions.
  • Lift and carry over 50 pounds regularly.
  • Achieve budgeted financial results in areas of responsibility.
  • Act as a mentor and lead by strong example.
  • Maintain a professional image.

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