Retail Sales Associate

2 weeks ago


West Orange, New Jersey, United States The Sherwin-Williams Company Full time
Position Overview:
This role is crucial for the operational success of our retail locations. Retail Sales Associates engage directly with both wholesale and retail clients to assess their requirements, provide answers to inquiries regarding Sherwin-Williams products, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues to ensure optimal client satisfaction while keeping abreast of product features and maintaining the store's high standards of quality and presentation.

Key Responsibilities:
  • Deliver exceptional customer service to ensure high levels of satisfaction.
  • Assist customers both in-person and via phone by identifying their needs and offering relevant products and services.
  • Establish and nurture productive relationships with wholesale and retail clients.
  • Accurately process sales transactions in accordance with company policies.
  • Meet and exceed sales targets on a monthly, quarterly, and annual basis.
  • Maintain organized work order files and formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Tint and mix products to meet customer specifications.
  • Restock shelves and arrange displays effectively.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as necessary.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about the products available and discuss options with customers.
  • Adhere to inventory control procedures.
  • Propose strategies to enhance sales performance.

Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
  • Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be available to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Previous experience in selling paint and related products is advantageous.
  • Experience operating tinting and mixing equipment is preferred.
  • Ability to communicate effectively in more than one language is a plus.
  • Proficiency in reading, writing, and communicating in Spanish is desirable.


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