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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Nissi Group, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Issue Resolution: Investigate and resolve customer complaints and issues in a timely and effective manner.
- Communication: Communicate with customers via phone, email, and in-person to provide information and resolve issues.
- Documentation: Maintain accurate and detailed records of customer interactions and issues.
- Team Collaboration: Collaborate with internal teams to resolve customer issues and improve service delivery.
- Education: High school diploma or equivalent required.
- Experience: 1+ year of customer service experience preferred.
- Skills: Proficient in Microsoft Office, including Word, Excel, and Outlook. Ability to read, understand, interpret, and explain transit system operation rules, regulations, policies, phases, and routes.
- Competencies: Customer Service, Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Quality Management, Diversity, Ethics, Organizational Support, Motivation, Professionalism, Quality, Quantity, Adaptability, Attendance/Punctuality, and Dependability.
- Continually required to sit.
- Continually required to utilize hand and finger dexterity and/or use of a keyboard.
- Continually required to talk and listen.
- Continually required to utilize computer screen.
- Occasionally required to lift/push/carry items less than 25 pounds.
