Customer Service Representative

2 weeks ago


San Diego, California, United States Revvity Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Revvity. As a key member of our Customer Care Team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order processing, and contributing to a dynamic and fast-paced work environment.

Key Responsibilities
  • Process customer orders in a timely and accurate manner, ensuring seamless order fulfillment.
  • Provide exceptional customer service via phone, email, and other communication channels, resolving customer inquiries and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction.
  • Stay up-to-date on product knowledge and ordering processes to provide accurate information to customers.
  • Meet or exceed productivity and quality expectations, consistently delivering legendary service to our customers.
Requirements
  • 2-3 years of customer service experience, preferably in a fast-paced environment.
  • 1+ years of experience processing high-volume orders or data entry.
  • Proven track record of de-escalating customer issues with empathy and professionalism.
What We Offer

At Revvity, we provide a comprehensive benefits package, including medical, dental, and vision insurance, life and disability insurance, paid time-off, parental benefits, 401k with company match, and employee stock purchase plan. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.



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