Senior Servicing Manager

1 week ago

Indianapolis, Indiana, United States SitusAMC Full time
About the Role

SitusAMC is a leading provider of real estate services, and we're seeking a highly skilled and experienced professional to join our team as a Senior Servicing Manager. In this role, you will be responsible for the overall management of an assigned primary servicing function within Situs Asset Management (SAM) and will oversee daily operations and reporting obligations for our clients' portfolios of commercial real estate loans.

Key Responsibilities
  • Monitor workflow to ensure staff is adequately utilized and manage research requests to support asset management team in addressing borrower, investor, or 3rd party inquiries.
  • Train new team members and perform review of mortgage/deed of trust, loan agreement, and/or commitment letter to determine servicing requirements.
  • Maintain visibility into the status of daily task assignments and ensure timely, accurate, and approved distribution to clients with historical reporting maintained within our system of record.
  • Utilize Excel to perform VLOOKUP, pivot, and other functions to understand and reconcile data, and raise potential issues to management timely.
  • Identify performance trends and potential enhancements to be analyzed and potentially incorporated into servicer's process.
  • Analyze and interpret legal documents associated with escrow administration and review and approve procedures related to operations as assigned by senior management.
  • Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties.
  • Periodically evaluate resources to ensure specific goals and deadlines are achievable and perform QC on completed product and communicate results to team members.
  • Stay abreast of changes in industry standards and perform other activities as assigned by your manager.
Requirements
  • Bachelor's degree in real estate, finance/accounting, business, or equivalent combination of education and experience.
  • Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent.
  • Experience in commercial real estate, cash management, loan servicing, escrow management preferred.
  • Strong Excel skills and high comfort level with use of various industry-related software systems.
  • Ability to multitask, strong attention to detail and accuracy, and strong communication skills (written and oral).
  • Strong analytical abilities, good judgment, strategic and process thinking, and detail-oriented.
  • High degree of professionalism and ability to work as a team player.
  • Pro-active approach to problem recognition and resolution.
What We Offer

SitusAMC offers a competitive annual full-time base salary range for this role is $90,000.00 - $150,000.00, and certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility, and SitusAMC Senior Management approval. We also offer PTO and paid holidays, as well as various benefit plans, including medical, dental, vision, life, disability insurance, and 401K.

About SitusAMC

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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