Customer Success Technician

5 days ago


Overland Park, Kansas, United States Clayton Homes Full time
Job Summary

We are seeking a highly skilled and motivated Customer Success Technician to join our team at Clayton Homes. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home ownership experience.

Key Responsibilities
  • Provide timely and effective resolution to customer complaints and concerns
  • Collaborate with internal teams to resolve warranty claims and homeowner issues
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty
  • Stay up-to-date on company policies and procedures to provide accurate information to customers
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • High school diploma or equivalent required
  • Minimum 2 years of customer service experience in residential construction warranty, real estate, remediation, remodeling, trades, or other service-based industry
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Flexibility to work a rotating emergency on-call schedule
Benefits
  • Comprehensive benefits package including medical, dental, vision, FSA accounts, 401K, life insurance, short-term disability, long-term disability, and EAP
  • Time off benefits including vacation, sick, holiday, bereavement, jury duty, FMLA, refresh, floating holidays, and parental leave
Compensation

Base salary range: $53,000 + annually

Performance-based bonus up to 10% monthly



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