Healthcare Insurance Specialist

2 weeks ago


Panama City, Florida, United States Teleperformance Full time
About Teleperformance

Teleperformance is a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.

Job Summary

We are seeking a skilled Licensed Insurance Representative to join our team. As a key contributor, you will be responsible for providing exceptional customer service, handling customer inquiries, and finding innovative solutions to complex issues.

Responsibilities
  • Handle and respond to customer inquiries in a timely and professional manner
  • Provide excellent customer service through active listening and empathy
  • Work with confidential customer information and maintain confidentiality
  • Resolve issues on the first call by being proactive, patient, and understanding
  • Communicate effectively with customers, exercising retention efforts when necessary
  • Identify customers who are comparison-shopping and assist with the correct price plan
  • Handle sensitive situations surrounding healthcare needs, education, and prevention planning
Requirements
  • 6 months of customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Possess a valid home state Life and Health Insurance License
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills
Work from Home Requirements
  • Internet Connection Requirements: Minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
  • Clean and quiet workspace
Why Join Teleperformance?

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients' businesses.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Join us and become part of a global community that is dedicated to making a difference.



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