Healthcare Insurance Specialist
2 weeks ago
Teleperformance is a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.
Job SummaryWe are seeking a skilled Licensed Insurance Representative to join our team. As a key contributor, you will be responsible for providing exceptional customer service, handling customer inquiries, and finding innovative solutions to complex issues.
Responsibilities- Handle and respond to customer inquiries in a timely and professional manner
- Provide excellent customer service through active listening and empathy
- Work with confidential customer information and maintain confidentiality
- Resolve issues on the first call by being proactive, patient, and understanding
- Communicate effectively with customers, exercising retention efforts when necessary
- Identify customers who are comparison-shopping and assist with the correct price plan
- Handle sensitive situations surrounding healthcare needs, education, and prevention planning
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Possess a valid home state Life and Health Insurance License
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
- Internet Connection Requirements: Minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients' businesses.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Join us and become part of a global community that is dedicated to making a difference.
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