Customer Service Ambassador

1 week ago


Dublin, California, United States Graybar Full time

Role Overview:

As a Customer Service Representative at Graybar, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Main Responsibilities:

  • Ensure every customer experience is top-notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims

Requirements and Qualifications:

  • Strong communication skills
  • A passion for customer service
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • 2+ years of experience preferred
  • 2-year or 4-year degree preferred

Compensation and Benefits:

The estimated salary for this position is $30.00 per hour depending on experience. As a full-time employee, you will accrue three weeks of vacation during your first 12 months and have access to comprehensive benefits, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit-sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.



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