Senior Technician Supervisor

6 days ago


Bend, Oregon, United States Team Hyundai of Bend Full time
Key Responsibilities
  • Leadership: Lead, mentor, and develop a team of service advisors and technicians to achieve departmental goals and deliver outstanding service.
  • Customer Service: Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and maintaining strong customer relationships.
  • Operations Management: Oversee service department operations, including scheduling, workflow management, and inventory control.
  • Performance Metrics: Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in service quality, efficiency, and profitability.

Qualifications:

  • Experience: Minimum of 3-5 years of experience in a service management role, preferably in an automotive dealership.
  • Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.
  • Customer Focus: Strong commitment to delivering outstanding customer service and resolving issues effectively.
  • Organizational Skills: Excellent organizational and multitasking abilities, with a keen attention to detail.


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