Healthcare Engagement Specialist
3 weeks ago
Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare.
We are seeking a dedicated Healthcare Engagement Specialist to join our team and collaborate with a leading Biotechnology company across Commercial, Patient Solutions, and Medical Affairs businesses.
About the RoleThis role involves delivering outbound telephonic educational support to identified patients, caregivers, Healthcare Professionals, and their staff within primary care or specialist facilities.
The goal is to support education and engagement related to a designated disease state, meeting all relevant standards as set by the client company and Clinical Manager.
This is an exciting opportunity to work with a top biotechnology company and contribute to improving treatment outcomes.
Key Responsibilities- Conducting outbound calls to provide non-promotional disease-state-related educational support to identified customers as directed by the client company.
- Providing outbound support for therapy and/or medical device product education, including but not limited to supplemental injection/infusion/inhalation training support or technique.
- Proactively reaching out to Healthcare Professionals/Patients/Caregivers to present virtual educational programs in accordance with client procedures.
- Collecting and managing demographic data and disposition for product, sample, reimbursement services, and literature fulfillment.
- Maintaining high standards of customer service by adhering to program talking points or scripts and leveraging live video conferencing software as applicable.
- A current US healthcare professional license (RN).
- An Associate's Degree/Bachelor's/BSN or equivalent work-related experience.
- 3+ years' experience working in a specific disease state or related field (preferred).
- Effective communication skills with a strong focus on outbound calling and follow-up.
- A competitive salary of $70,000 - $90,000 per year, based on experience.
- Excellent benefits, including accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions.
- A dynamic and supportive work environment with opportunities for professional growth and development.
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