Financial Aid Assistant

1 month ago


Harrisonburg, Virginia, United States Commonwealth of Virginia Full time
Job Title: Financial Aid Peer Counselor

About the Role:

The Office of Financial Aid and Scholarships at James Madison University is seeking a highly motivated and detail-oriented student to join our Customer Service Team as a Financial Aid Peer Counselor. As a key member of our team, you will provide exceptional support to students and parents navigating the financial aid process, ensuring a smooth and successful experience.

Key Responsibilities:

  • Provide accurate and courteous information to students, parents, and the general public regarding the financial aid process.
  • Refer inquiries to appropriate financial aid staff and other university departments.
  • Respond to phone and in-person inquiries, maintaining positive customer relations using independent judgment and professional discretion.
  • Maintain proficiency in Windows OS, PeopleSoft, and Microsoft Office Suite.
  • Stay up-to-date on federal, state, and outside aid program availability, regulations, and eligibility requirements.
  • Provide general office support as customer traffic permits, including updating financial aid and student information in PeopleSoft and performing other duties as assigned.
  • Assist with document imaging coordinator with Onbase as needed.
  • Support the department's general email inbox.

Requirements:

  • Ability to work on a team.
  • Willingness to work up to 10 hours per week during office hours, as well as potential for summer employment.
  • Federal Work Study eligibility.

Conditions of Employment:

  • Students must be degree-seeking, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).
  • Students must have a 2.0 or better cumulative GPA.
  • E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

Additional Information:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. We promote access, inclusion, and diversity for all students, faculty, staff, constituents, and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission.


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