Pro Services Specialist
4 weeks ago
As a Pro Services Specialist at Floor & Decor, you will be responsible for supporting the PRO desk in-store, including phone calls, managing orders, and providing customer support and escalations. You will also maintain extensive knowledge about Floor & Decor products and understand the PRO business to educate PRO customers and expand their participation. Additionally, you will coordinate and assist with PRO customers in-store activities.
Key Responsibilities:
- Support the PRO desk in-store, including phone calls and order follow-up
- Provide customer support and escalations
- Maintain extensive knowledge about Floor & Decor products
- Understand the PRO business to educate PRO customers and expand their participation
- Coordinate and assist with PRO customers in-store activities
Requirements:
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Knowledge of Floor & Decor products and services
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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