Pro Services Specialist

4 weeks ago


Fullerton, California, United States Floor & Decor Full time

As a Pro Services Specialist at Floor & Decor, you will be responsible for supporting the PRO desk in-store, including phone calls, managing orders, and providing customer support and escalations. You will also maintain extensive knowledge about Floor & Decor products and understand the PRO business to educate PRO customers and expand their participation. Additionally, you will coordinate and assist with PRO customers in-store activities.

Key Responsibilities:

  • Support the PRO desk in-store, including phone calls and order follow-up
  • Provide customer support and escalations
  • Maintain extensive knowledge about Floor & Decor products
  • Understand the PRO business to educate PRO customers and expand their participation
  • Coordinate and assist with PRO customers in-store activities

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Knowledge of Floor & Decor products and services
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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