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Product Support Specialist

2 months ago

North Olmsted, Ohio, United States Fortune Brands Home & Security Full time
Associate Product Consultant

Moen is seeking a highly skilled and customer-focused Associate Product Consultant to join our team.

  • As the voice of Moen, you will interact with consumers who have product, installation, or warranty questions.
  • Provide world-class customer service to our consumers, ensuring their needs are met and exceeded.
  • Develop and maintain a deep understanding of our products and services to effectively resolve consumer inquiries.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.

Key Responsibilities:

  • Deliver exceptional customer experiences through timely and effective issue resolution.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative responses.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
  • Stay up-to-date on product knowledge and industry trends to provide expert-level support.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • Opportunities for professional growth and advancement within Fortune Brands Home & Security.
  • A competitive compensation and benefits package.