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Customer Support Specialist

2 months ago

Warren, Michigan, United States SunSource Full time

Position Overview:


Enhance customer satisfaction and optimize profit margins by effectively and accurately managing orders, inquiries regarding pricing and delivery, returns, order tracking, and product information. This role requires the ability to coordinate internal resources to fulfill customer requirements.


Key Responsibilities:

  • Call Management: Handle incoming customer inquiries regarding order updates, pricing details, product availability, and delivery timelines.
  • Customer Insight: Cultivate a comprehensive understanding of assigned customers, particularly in relation to the purchasing process for OEM and MRO clientele.
  • Operational Knowledge: Exhibit a fundamental understanding of SunSource's customer protocols and tools, enabling efficient processing of orders, quotes, returns, and navigation of the pricing system.
  • Resource Coordination: Demonstrate the capability to mobilize resources to address customer needs, including technical support, warehousing, finance, service, fabrication centers, and procurement.
  • Technical Acumen: Display a basic understanding of SunSource's technological offerings and services.

Qualifications:

Education:
A minimum of a 2-year degree in fluid power, industrial technology, or a related discipline.

Experience:
At least 2 years of experience in customer service within a manufacturing or distribution setting.

Proficient in software applications relevant to customer service roles, including Trend, Microsoft Excel, Microsoft Word, email, and vendor pricing tools.


Essential Skills:
Exhibit strong verbal and written communication abilities alongside effective problem-solving skills.


Demonstrate the capacity to identify additional sales opportunities from existing orders and collaborate with external sales teams to secure new business.