Venue Host

About Us

Live Nation Entertainment is a leading global entertainment company that specializes in live music and event production. Our company is comprised of several market-leading businesses, including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Our Mission

We strive to create unforgettable experiences for our guests by providing exceptional service and support. Our team is passionate about live music and is dedicated to delivering a world-class experience for every event.

The Role

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests, ensuring that they have a positive and enjoyable experience at our events.

Key Responsibilities

• Communicate venue information and policies to guests in a clear and concise manner.
• Proactively assist guests to ensure they have an enjoyable experience.
• Answer questions about venue programs, such as upgrades and fan merchandise.
• Assist guests with needs, including finding seats, relocating seats, escorting guests to artist meet & greets, and finding lost items.
• Direct restroom and concessions lines to minimize guest waiting times.
• Assist in resolving guest complaints in a professional and courteous manner.
• Participate in our sustainability program by implementing initiatives to conserve resources and reduce waste.
• Partner with other team members to close the venue at the end of events.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with other departments to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue, and distribute advertising materials as needed.
• Check restrooms frequently to ensure guest lines are moving and alert the cleaning team when necessary.

Requirements

• High School Diploma or equivalent.
• At least 2 years of experience in guest services and communications.
• Creative thinker and problem solver.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting, and carrying 50 lbs+ and occasional sitting.

Compensation

The expected compensation for this position in California is $18.75 USD - $20.00 Hourly.

Equal Employment Opportunity

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive environment and encourage applicants to bring their whole selves to work. We will do our best to support you in balancing your work and home life.