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Quality Assurance Resident Engineer
2 months ago
Role Overview:
The Quality Resident Engineer plays a pivotal role in ensuring client satisfaction through effective technical support and quality assurance. This position is essential for maintaining the reputation of our contracted customers.
Key Responsibilities:
- Establish and nurture a robust professional relationship with clients at the operational level.
- Act as the primary representative for the contracted customer, equipped to address production challenges and build credibility through reliable commitments.
- Facilitate transparent communication between the Original Equipment Manufacturer (OEM) and the contracted customer.
- Propose enhancements to both the OEM and the contracted customer to optimize processes.
- Quickly assess issues at the OEM facility to identify appropriate solutions, preventing claims, and communicate necessary corrective actions to production plants.
- Provide timely updates to the customer regarding the status and progress of ongoing claims.
- Engage in customer meetings as required to discuss quality and technical matters.
- Continuously gather feedback, both formal and informal, to evaluate customer satisfaction with our products and services.
- Conduct regular audits on how the customer utilizes our products.
- Stay informed and updated on technical and quality-related topics through ongoing training and interactions with contracted partners.
- Monitor competitor activities and report any significant initiatives to the TRIGO Resident liaison Manager.
- Deliver regular reports to the dedicated team or contact partner of the contracted customer.
- Participate in prototype development, pre-production builds, and engineering changes as necessary.
- Report internally to the TRIGO Country Resident Manager and externally to designated contacts.
- Address customer requirements related to technical modifications and provide necessary support.
- Represent the interests of the contracted partner and the customer.
- Coordinate on-site repair and sorting activities, ensuring that all actions are authorized in writing by the contracted client.
Required Skills:
- Proficient mechanical skills.
- Exceptional communication abilities, both written and verbal.
- Strong understanding of processes and process controls.
- Experience in implementing standardized work practices.
- Familiarity with process and product audits.
- Knowledge of shipping and receiving operations.
- Strong leadership qualities with the ability to guide teams effectively.
- Experience with sequencing automotive parts is preferred.
- Prior experience with Tier 1 suppliers is preferred.
Personal Attributes:
- Ability to manage pressure and navigate ambiguous situations.
- Willingness to embrace new challenges and responsibilities.
- Self-motivated and proactive.
- High integrity, representing the company’s interests.
- Capability to foster long-term mutually beneficial relationships with clients.
- Excellent problem-solving skills coupled with strong customer relationship management abilities.
- Availability to be on-call as required.