Client Experience Associate
3 weeks ago
This role offers numerous benefits, including a competitive salary, bonus opportunities based on performance, flexible scheduling, paid time off, training & development, and more. We estimate the annual salary for this position to be in the range of $45,000 - $60,000.
The following are some of the key responsibilities associated with this position:
- Resolve customer complaints and concerns in a timely and professional manner, often working independently and collaboratively with colleagues as needed.
- Maintain accurate and up-to-date client records, ensuring seamless communication and collaboration between departments.
- Participate in customer retention strategies and contribute to the development of innovative solutions to drive business growth and revenue.
- Develop and maintain effective relationships with clients through regular communication, follow-up actions, and proactive issue resolution.
Key Qualifications
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and colleagues alike.
- A background in customer service, preferably in an insurance or financial services environment, with knowledge of industry regulations and best practices.
- A high level of organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
- A strong work ethic and a commitment to delivering exceptional customer experiences, with a focus on continuous improvement and growth.
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