Client Experience Associate

3 weeks ago


Saint Charles, Illinois, United States David Meisenheimer - State Farm Agent Full time
About the RoleAt David Meisenheimer - State Farm Agent, we strive to provide exceptional service to our clients by hiring dedicated professionals who share our passion for helping others. As a Customer Relations Representative, you will play a crucial role in achieving this goal by providing top-notch support to our clients. Your primary responsibilities will include managing customer inquiries, resolving issues, and maintaining accurate records, all while collaborating with our team to ensure seamless communication and customer satisfaction.

This role offers numerous benefits, including a competitive salary, bonus opportunities based on performance, flexible scheduling, paid time off, training & development, and more. We estimate the annual salary for this position to be in the range of $45,000 - $60,000.

The following are some of the key responsibilities associated with this position:
  1. Resolve customer complaints and concerns in a timely and professional manner, often working independently and collaboratively with colleagues as needed.
  2. Maintain accurate and up-to-date client records, ensuring seamless communication and collaboration between departments.
  3. Participate in customer retention strategies and contribute to the development of innovative solutions to drive business growth and revenue.
  4. Develop and maintain effective relationships with clients through regular communication, follow-up actions, and proactive issue resolution.

Key Qualifications
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and colleagues alike.
  • A background in customer service, preferably in an insurance or financial services environment, with knowledge of industry regulations and best practices.
  • A high level of organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • A strong work ethic and a commitment to delivering exceptional customer experiences, with a focus on continuous improvement and growth.


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