Senior Medical Practice Operations Manager

4 weeks ago

New York, New York, United States CAIPA MSO LLC Full time

We are seeking an experienced Senior Medical Practice Operations Manager to lead our administrative team. Reporting to the Strategic Initiative Manager and Staff Physician Lead, this role is responsible for overseeing daily operations of medical practices and personnel, maintaining a professional workplace, and supervising office staff.

Job Responsibilities:

  • Oversee daily operations of medical practices and personnel
  • Supervise and lead office staff
  • Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency
  • Create and update patients' electronic health records
  • Record and update personal and financial information
  • Order and manage medical and office supplies
  • Design and implement office policies and procedures
  • Manage all paperwork for patient care, medical compliance, and reporting
  • Assist with CAIPA administration on population management initiatives
  • Maintain positive collaboration between doctors, medical, and office staff
  • Supervise cleaning staff and coordinate maintenance activities when needed
  • Orient, train, and mentor medical practice personnel
  • Arrange informational materials for patients
  • Ensure adherence to healthcare laws, rules, and regulations
  • Maintain total confidentiality of personal and financial data
  • Collaborate with the Clinical Documentation Improvement team and Billing team to manage and troubleshoot claims and documentation queries
  • Willing to travel

Requirements:

  • Client Service Oriented (internal and external)
  • Demonstrated poise, tact, diplomacy, and good judgment
  • Detailed oriented, excellent organizational abilities
  • Strong Written and oral communication skills
  • Ability to interact and communicate with individuals at all levels of organization
  • Strong interpersonal skills able to handle sensitive situations and confidential information
  • Ability to multi-task and prioritize workload in a fast-pace environment
  • Technology competency with electronic software needed for role
  • Proficiency with Microsoft Office Suite, especially Excel and Word

Minimum Qualifications:

  • Previous working experience as a Medical Office Manager for 1+ year(s)
  • Fluent in Chinese
  • MA in Healthcare Administration, Business, or similar relevant field preferred
  • Hands on experience with accounting and administrative operations
  • In-depth knowledge of medical procedures, operations, and terminology
  • Excellent organizational and time-management skills

Benefits:

  • Health Benefits: Medical, Vision and Dental
  • 401k retirement plan
  • Paid Time Off

Estimated Salary Range: $60,000 - $72,000 per annum

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