Automotive Service Representative
6 days ago
About Us:
Our family-owned business has been a leading provider of automotive services for nearly 80 years. With a strong commitment to our team members and local communities, we strive to deliver exceptional customer experiences and maintain a reputation for excellence in the industry.
Job Summary:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Underriner Ford and Nissan of the Dalles. As a key member of our service department, you will be responsible for providing exceptional customer service, scheduling service work, and selling additional services to guests.
Key Responsibilities:
- Customer Service: Interface with guests and service technicians to identify and sell vehicle repairs and maintenance.
- Service Scheduling: Determine need for repairs and maintenance by vehicle inspection, questioning guest, and by researching service history and computer information.
- Work Quality: Verify that work is properly diagnosed and performed.
- Communication: Communicate with guests in a professional and timely manner with updates of vehicle repair status and costs.
- Organization: Ability to perform multiple tasks concurrently in an efficient and organized manner.
- Problem-Solving: Work calmly and efficiently under pressure, and with persons who can be frustrated.
- Administrative Tasks: Input and maintain vehicle and customer information in computer system, schedule appointments, and maintain professional appearance of work area.
Requirements:
- Education: High School Diploma or equivalent.
- Experience: At least two years of Service writing experience preferred.
- Knowledge: Thorough knowledge of automotive repair and maintenance.
- Licenses and Certifications: Valid driver's license and ability to maintain an acceptable, safe driving record.
- Soft Skills: Ability to work productively in a team environment.
Benefits:
- Competitive Compensation: Excellent working hours, closed on Sundays and major holidays.
- Benefits Package: 401(k) matching, health insurance, dental insurance, vision insurance, health savings account, life insurance, paid time off, employee discount, and referral program.
Work Schedule:
- Days of Work: Monday to Friday.
- Saturdays: As needed.
Shift:
- Day Shift:
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