Sales Associate

5 days ago

Hopkins, Minnesota, United States The Lovesac Company Full time
Job Overview

We are seeking a highly motivated and customer-focused Sales Associate to join our team at The Lovesac Company. As a Sales Associate, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering tailored solutions to meet their expectations.

Key Responsibilities
  • Utilize our proprietary selling process to greet and acknowledge every customer, demonstrating all products and maintaining outstanding standards.
  • Offer additional financing options to customers, including Lovesac credit card and secondary financing programs.
  • Consistently educate clients on current promotional offerings and products, while maintaining knowledge of current promotions and products.
  • Maintain inventory integrity and accuracy, protecting company assets at all times.
  • Assist in the execution of promotional campaigns, including product placement and marketing updates, in accordance with Company standards.
  • Partner with store management to ensure all customer service issues are resolved and enhance all aspects of customer service, including order management.
  • Participate in maintaining store standards, including merchandising, marketing, store cleanliness, and safety, in accordance with Company operating policies and procedures.
Requirements & Qualifications
  • Minimum of 1-2 years of related sales experience.
  • Must be results-driven and utilize knowledge to meet or exceed KPIs and goals.
  • Must have proven time management skills and quickly adapt to a changing business environment.
  • Able to prioritize responsibilities with the appropriate level of urgency, able to listen, and use this information to solve problems, anticipate issues, and make correct decisions based on a variety of situations.
  • Must take accountability and responsibility for your actions.
  • Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
  • Must have superior communication skills, verbal, written, and interpersonal skills, able to listen effectively to solve problems, anticipate issues, and make effective decisions.
  • Demonstrates strong analytical, mathematical, and problem-solving skills.
  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
  • Must work collaboratively with fellow employees, treating all clients, both internal and external, with dignity and respect at all times.
  • Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
  • Must comply with the standards, policies, and procedures outlined in the Lovesac Employee Handbook.
  • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
  • Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
  • Consistent ability to work both offsite and report into designated Touchpoint, or Corporate Headquarters as required and in accordance with Lovesac policies, CDC and State Guidelines.
  • Support Lovesac Vendors as needed with local offsite events.
What We Offer
  • Flexible Hours
  • Paid Time Off & Holiday Pay
  • Sales Incentive Programs
  • 401K Matching Contribution
  • Health Plan Discount
  • Employee Assistance Program
  • Financial Wellness Tools
  • Associate Discounts
  • Pet Insurance

Associates will be eligible to receive up to 26 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 1 1/2 times their regular rate for any hours worked on company recognized holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents.

Our Purpose: At Lovesac, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.

From Sactionals The Worlds Most Adaptable Couch, to Sacs The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill which is good for families and our environment.

What We Believe: Love. It is the name we live up to. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We purposefully and meaningfully weave DEI into every aspect of our business. We seek to promote love, inclusion, and happiness in all that we do. #LoveMatters

The Role: Currently, we are seeking to hire a Sales Associate who will have a passion for our products and our customers, creating a unique experience for them. You will identify the customers needs through utilization of the Lovesac proprietary selling process through demonstrating, quoting and closing sales, providing a customized shopping experience.

Summary of Key Job Responsibilities: Responsible to meet or exceed all goals and key performance indicators (KPIs). Utilize Lovesacs proprietary selling process, providing each customer with outstanding service by greeting and acknowledging every customer, demonstrating all products, maintaining outstanding standards, comprehensive knowledge of the entire product line and by applying common sense and good taste at all times.

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