Patient Registration Associate
2 weeks ago
We are seeking a highly skilled Patient Registration Associate to join our team at Kaiser Permanente. As a Patient Registration Associate, you will be the first point of contact for our members and patients, providing exceptional customer service and ensuring a seamless registration experience.
Key Responsibilities- Act as the first point of contact for members and patients, greeting them with a smile and providing a welcoming atmosphere.
- Assist members and patients through the registration process, ensuring accurate and timely completion of registration tasks.
- Collect patient financial liabilities, including copays, deductibles, and outstanding balances.
- Practice proper cash handling and reconciliation processes, maintaining accurate records and ensuring compliance with established policies and guidelines.
- Provide information and expert knowledge of Kaiser Permanente's health plan portfolio, services, and business cycle.
- Assist with wayfinding, environment monitoring, and creating a seamless member/patient experience between registration and receiving departments.
- Perform advanced account reconciliation, including proactive reconciliation, correcting known benefit issues, and addressing eligibility concerns.
- Two years of work experience involving public contact, clerical, or reception work.
- Two years of work experience involving cash handling or cash balance reconciliation, including one year of experience using multiple business software applications simultaneously.
- High school graduation or General Education Development (GED) Diploma required.
- Strong verbal, written, and interpersonal skills.
- Excellent customer service orientation, problem-solving, and verbal communication ability.
- Data Entry 4500 KPH with 5% error rate or less.
- Typing with 35 wpm with 5% error rate or less.
- Math assessment - must obtain a proficient score between 2.51 or above.
- Comprehension/critical thinking must obtain a proficient score 2.51 or above.
- Basic Computer Literacy must have a score 70% or higher.
- Service assessment must obtain score in the 31st percentile or above.
This role may require working in a high-traffic area with constant interruptions, fluctuating temperatures, and artificial lighting. The ability to stand or sit for extended periods and rotate between workstations is also required.
Kaiser Permanente is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws.
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