Insurance Professional Position
1 week ago
Alexia Emerson Insurance Agency is seeking a skilled Customer Service Representative to provide exceptional support to our clients. In this role, you will be responsible for delivering outstanding customer experiences by addressing inquiries, resolving issues, and providing product information.
Main Duties:- Interact with customers via phone, email, or in-person to address their concerns and needs
- Communicate clearly and concisely about products and services offered by our agency
- Analyze and resolve customer complaints and issues in a fair and timely manner
- Upsell and cross-sell relevant products and services to existing customers
- Maintain accurate and up-to-date customer records
Compensation: $48,000 - $65,000 per year, commensurate with experience
Essential Qualifications:- At least 2 years of experience in customer-facing roles, preferably in insurance or related industries
- Proficiency in Spanish is essential
- Possession of a valid 440 or 220 license is mandatory
- Excellent problem-solving and interpersonal skills
- Strong organizational and time management abilities
We pride ourselves on being licensed and skilled risk advisors, offering a range of insurance solutions to our clients. Our commitment to the Sanford community drives us to provide exceptional service and support to those in need.
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