Customer Service Representative

4 weeks ago


Mt Airy MD USA, United States H&R Block Full time

About the Role:

We are seeking a highly motivated and organized Customer Service Representative to join our team at our Franchise Location. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members
  • Other duties as assigned

Requirements:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office

What We Offer:

As a Customer Service Representative at our Franchise Location, you will have the opportunity to work in a dynamic and supportive team environment, where you will be valued and respected. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.



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