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Customer Service Representative

2 months ago

Columbus, Mississippi, United States BankFirst Financial Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BankFirst Financial Services. As a key member of our Call Center team, you will be responsible for providing exceptional service to our customers and employees through a variety of channels.

Key Responsibilities
  • Provide technical assistance and support to customers and employees via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Assist customers with online banking, debit cards, and other account-related questions.
  • Update internal training documentation as needed.
  • Perform remote troubleshooting and determine the best solution based on the issue and details provided by customers and employees.
Requirements
  • Experience in direct customer service, preferably in a banking or financial services environment.
  • Previous experience with banking systems and software is a plus.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.