Property General Adjuster

2 days ago

Missoula, Montana, United States USAA Full time
Job Summary

USAA is seeking a highly skilled Property General Adjuster to join our team. As a Property General Adjuster, you will be responsible for investigating, evaluating, negotiating, and settling complex property insurance claims presented by or against our members.

Key Responsibilities
  • Manage assigned claims caseload comprised of claims with highest complexity damages that require considerable knowledge and understanding of claims coverage.
  • Partner with vendors and internal business partners to facilitate highest complexity claims resolution.
  • Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement.
  • Serve as a resource for less experienced staff on complicated claim situations.
  • Determine coverage through analyzing extensive information involving highly complex policy terms, including claim resolution.
  • Communicate with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
  • Identify coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
  • Determine and negotiate highly complex settlement. Makes recommendations to management for settlement amounts outside of authority limits.
  • Maintain accurate and current claim file with critical documentation throughout the claims process for highly complex.
  • Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.
  • Serve as a subject matter expert for claims handling.
  • Support workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs.
  • Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
  • May require travel to resolve claims and conduct in-person inspections.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • High School Diploma or General Equivalency Diploma required.
  • 4 years' relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.
  • 2 years' experience handling dwelling claims.
  • Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.
  • Proficient knowledge of Xactimate or similar estimating platform. Expert knowledge estimating losses of moderate complexity.
  • Advanced knowledge of property claims contracts and interpretation of case law.
  • Proficient knowledge of residential construction.
  • Demonstrated negotiation, investigation, communication and conflict resolution skills.
  • Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
What We Offer

USAA offers a competitive salary range of $81,000 to $156,000, depending on experience and location. Additionally, employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

USAA also offers best-in-class benefits to support employees' physical, financial, and emotional wellness, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.

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