Store Management Lead

4 days ago


Austin, Texas, United States Planet Smoothie Full time
Overview:
At Planet Smoothie, we're seeking a skilled Store Manager to oversee the daily operations of our store. This is a unique opportunity to solidify yourself as an asset to the company and be involved in the growth of this store and future locations.

The successful candidate will be responsible for creating an exceptional guest experience, maintaining a healthy team environment, and ensuring the store runs efficiently. As a leader, you will be expected to set the tone for how you interact with customers, your team, and store inventory.

We offer a competitive salary of $55,000 - $65,000 per year, plus benefits such as paid training, vacation time, employee discounts, flexible hours, and career growth opportunities.

Key Responsibilities:
• Manage and oversee the entire store operation
• Deliver exceptional guest services
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Develop hourly and salary staff
• Hire new employees
• Terminate employees when necessary
• Train and evaluate staff performance
• Manage food cost, forecast requirements, and maintain inventory
• Control costs and minimize waste
• Create and nurture a positive working environment
• Report directly to franchisee

Requirements:
• 3+ years of experience as a Store Manager or similar role
• 3+ years of experience in customer service management
• Computer literacy
• Familiarity with restaurant management software
• Strong leadership, motivational, and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

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