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Client Relations Coordinator
2 months ago
Position Overview:
NLS Lighting, a family-operated manufacturer specializing in commercial outdoor illumination, is looking for a Client Relations Coordinator to enhance our team.
In this position, you will be instrumental in ensuring the effective resolution of client inquiries within a business-to-business framework.
The role encompasses managing order-related cases, reviewing order entries, addressing warranty issues, and developing comprehensive product knowledge.Key Responsibilities:
Order-Related Case Management:
- Proactively manage client inquiries regarding orders, ensuring prompt resolutions.
- Collaborate with internal departments to troubleshoot and resolve order-related challenges.
Order Entry Review:
- Perform detailed evaluations of order entries to guarantee accuracy and thoroughness.
- Detect and correct discrepancies or potential issues in the order entry workflow.
Warranty-Related Resolution:
- Support clients in addressing warranty-related questions or product concerns.
- Partner with the warranty division to facilitate swift and satisfactory resolutions.
Enhance Product Knowledge:
- Continuously improve and expand product knowledge to provide precise information to clients.
- Work alongside the product development team to remain updated on new offerings and features.
Qualifications:
- Prior experience in a dynamic customer service setting.
- Excellent communication and organizational abilities.
- Capacity to excel in a fast-paced, team-oriented environment.
Company Overview:
NLS Lighting is a family-owned enterprise dedicated to delivering high-quality products for outdoor lighting projects manufactured in America. Our success is driven by our commitment to exceptional service, and we prioritize investing in our team to achieve this goal. Join us in providing outstanding service and contributing to our company's growth.
