Technical Service Specialist

5 days ago


York, Pennsylvania, United States Red Lion Controls Full time
About Us

Red Lion Controls, now HMS Networks, is undergoing a period of significant change and growth. We empower industrial organizations around the world to unlock the value of data by developing and manufacturing innovative products and solutions to access, connect and visualize their information.

We provide scalable solutions for cloud connectivity, edge intelligence and asset management, industrial Ethernet switches and industry leading panel meters and operator panels, to make it easy for companies to gain real-time data visibility that drives productivity.

Job Overview

The Senior Customer Service Specialist is primarily responsible for supporting our customers throughout the process of ordering and receiving Red Lion products. The position requires problem identification and resolution of customer issues using standard practices, policies, and procedures.

This role offers a competitive salary of $70,000 - $90,000 per year, depending on experience.

Key Responsibilities

The key responsibilities of the Senior Customer Service Specialist include:

  • Interacting with customers through phone, email, and chat to provide timely and effective resolutions to their issues.
  • Providing product information and answering technical questions to ensure customer satisfaction.
  • Collaborating with internal teams to resolve complex issues and improve customer experience.
  • Maintaining accurate records of customer interactions and issue resolutions.
Requirements

To succeed in this role, you should have:

  • 3+ years of experience in customer service or technical support in a technical/engineering industry.
  • Strong communication skills to interact effectively with customers and internal teams.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
  • Intermediate knowledge of Microsoft Office applications and ability to learn new software quickly.


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