Hotel Revenue Balancer and Guest Service Agent

2 weeks ago


Washington, United States Sonesta International Hotels Full time
Job Responsibilities

The successful Night Auditor will deliver on the promise of Sonesta Service by consistently meeting the expectations of our guests and colleagues. This involves balancing and auditing room tax charges, cashier reports, and guest house accounts for accuracy. You will also prepare daily management and accounting reports with supporting documentation, ensuring the accurate accounting of hotel revenues and expenses. Furthermore, you will communicate effectively with the Operations Manager to resolve accounting discrepancies and request or provide information. As the security point of contact, you will maintain a secure environment and respond promptly to guest needs. Other responsibilities include processing cash and credit card transactions, answering phones in a courteous manner, and registering guests and issuing room keys. Additionally, you may book guest reservations, process cancellations and revisions, and promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

A high level of professionalism, problem-solving skills, and organizational abilities are essential for this role. Experience with Microsoft Office and Opera systems is preferred. The estimated salary for this position is $27.50-$28.50 per hour, based on local market rates. We offer a range of benefits, including health, dental, and vision insurance, a 401(k) retirement plan, and paid vacation and sick leave.
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