Customer Service Team Lead
3 weeks ago
We're looking for a highly motivated and organized individual to join our team as a Customer Service Team Lead. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and working closely with store managers to drive sales growth and improve customer satisfaction.
The estimated salary for this position is around $50,000 - $60,000 per year, depending on experience. If you have a high school diploma or equivalent and excellent communication and customer service skills, we encourage you to apply.
About the Job:
- Lead a team of customer service representatives to provide fast, easy, flexible, and friendly service to customers.
- Work closely with store managers to drive sales growth and improve customer satisfaction.
- Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
- Ensure work stations and front-end areas are neat and clean.
- Perform tasks as needed to ensure service standards are maintained.
Requirements:
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
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