Member Team Lead

4 weeks ago

Hattiesburg, Mississippi, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our Business Operations team. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience.

Key Responsibilities
  • Lead a team of associates in providing member service and resolving issues in a timely and professional manner.
  • Assist management with supervising associates, communicating goals and feedback, and training associates on processes and procedures.
  • Provide guidance and support to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Strive to meet membership goals, and promote the value of Sam's Club products and services.
Requirements
  • 6 months retail experience, including operating front-end equipment (e.g., cash register)
  • 6 months customer service experience
  • Must be 18 years of age or older
What We Offer

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include:

  • Health benefits (medical, vision, and dental coverage)
  • Financial benefits (401(k), stock purchase, and company-paid life insurance)
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
  • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.

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