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Security Operations Analyst

2 months ago

Richmond Heights, Virginia, United States CarMax Full time

Location: Corporate Office

About the Role

The Security Operations Analyst is responsible for overseeing and managing a sophisticated CCTV surveillance system to safeguard the assets of CarMax locations nationwide. This role involves effective communication with local law enforcement and store personnel to ensure prompt resolution of incidents. The individual will assist store staff with CCTV-related concerns and collaborate with team members on a rotating shift basis. Please note that this position requires overnight shift work.

Key Responsibilities

  • Monitor advanced security technology to protect CarMax assets across various locations.
  • Respond to a continuous stream of system alerts from multiple technologies, including video analytics. Assess activities swiftly to determine if they may be criminal and decide on appropriate actions, such as making announcements or contacting law enforcement.
  • Follow up with law enforcement and management to resolve all issues related to incidents effectively.
  • Document all incidents thoroughly in the company's case management system.
  • Address burglar alarm system alerts as reported by third-party monitoring services. Analyze CCTV footage to distinguish between criminal activity and false alarms.
  • Assist store managers by reviewing live activity and providing support with CCTV and security guard coverage when necessary.
  • Conduct daily audits to ensure the functionality of video and security technology.
  • Maintain security equipment and report any issues requiring attention.
  • Support internal partners and vendors to resolve security equipment-related issues.
  • Perform additional duties as assigned.
Role Purpose

In alignment with our commitment to prioritize people, the Security Operations Analyst's main duty is to monitor security systems to protect company associates and property while identifying potential criminal activities. The analyst will adhere to departmental protocols to ensure that security platforms are operational and well-maintained. Vigilance and sound judgment are essential in responding to system alerts and incidents, often in collaboration with fellow analysts to achieve overarching objectives. The Security Operations Analyst serves as a resource for other associates seeking guidance on security and safety matters during incidents.

Qualifications

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are indicative of the knowledge, skills, and abilities required:
  • High School diploma or equivalent is required.
  • A college degree is preferred but not mandatory.
  • Experience in Loss Prevention, Security, or a related field is preferred.
  • Ability to work independently and make informed decisions with minimal supervision.
  • High ethical standards are essential.
  • Availability to work overnight shifts on weekends is required.
About CarMax

CarMax has transformed the automotive industry by providing an honest, transparent, and high-integrity experience that customers expect and deserve. This innovative approach to buying and selling cars has established us as the largest retailer of used cars in the nation, with numerous locations across the country.

Our dedicated team of over 25,000 associates collaborates to deliver exceptional customer experiences. We are committed to supporting every associate in their career growth and personal development, both professionally and within the community. CarMax is recognized for its dedication to training and diversity, consistently ranking among the FORTUNE 100 Best Companies to Work For.

Commitment to Diversity and Inclusion

CarMax is devoted to fostering a diverse workforce by bringing together individuals from various backgrounds and perspectives, ensuring a safe, welcoming, and inclusive work environment for all employees.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law.