Business Systems Analyst

2 days ago

Richmond, Virginia, United States SimpliSafe Wireless Home Security Full time

{"h1": "Business Analyst at SimpliSafe Wireless Home Security", "p": "At SimpliSafe Wireless Home Security, we're passionate about protecting the life you've built and our mission of keeping Every Home Secure. We're a high-tech home security company that's committed to cultivating a diverse and inclusive workplace, where everyone can thrive and contribute to our mission.

As a Business Analyst, you'll play a pivotal role in connecting business needs with technical solutions within the Customer Experience (CX) organization. You will work closely with various CX stakeholders to translate business requirements into actionable plans, develop user stories, and align on strategic initiatives. This involves facilitating cross-functional communication, preparing detailed documentation, and contributing to strategic planning.

**Key Responsibilities:**

* Requirements Gathering: Collaborate with business stakeholders across various departments to understand their needs and translate them into detailed, actionable business requirements.
* Cross-Functional Collaboration: Work closely with Customer Experience, Engineering, Product, and other relevant teams to ensure alignment on project objectives and requirements.
* Documentation: Prepare comprehensive documentation of business processes, requirements, and findings to support project development and implementation.
* Strategic Planning: Contribute to the development of CX strategies and roadmaps by providing insights and recommendations based on data analysis and business needs.
* Project Management: Assist in managing projects (varying in scope and complexity) from inception to completion, ensuring that timelines and deliverables are met.

**What You'll Bring:**

* Bachelor's in Business Administration, Information Systems, or related field.
* 4-6 years as a Business Analyst, ideally within a customer-centric environment.
* Proficiency in requirements gathering, process mapping, and documentation to bridge the gap between non-technical and technical teams.
* Strong communication and problem-solving skills; ability to thrive on cross-functional teams.
* Experience in UAT to validate solutions against business requirements and user needs.
* Proven ability to manage relationships with stakeholders, including executives, to ensure project success.
* Sharp analytical skills; adept at data analysis and trend identification.
* Knowledge of project management methodologies is a plus.

**What Values You'll Share:**

* Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
* Aim High - Always challenging ourselves and others to raise the bar.
* No Ego - Maintaining a \"no job too small\" attitude, and an open, inclusive, and humble style.
* One Team - Taking a highly collaborative approach to achieving success.
* Lift As We Climb - Investing in developing others and helping others around us succeed.
* Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.

If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact ", "lang_code": "en"}

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