IT Support Specialist
17 hours ago
We are seeking a highly skilled and experienced IT Support Technician to join our team at Kavaliro. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our clients in a fast-paced and dynamic environment.
Key Responsibilities:- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with Windows 10, Mac IOS, and Office 365 products
- Identify and facilitate training of clients on technical day-to-day needs
- Monitor and respond effectively to technical support requests received through the IT ticketing system
- Work on special projects pertaining to computer equipment and software
- Communicate closely with Supervisor and IT Operations team to discuss ongoing details/problems
- Document processes and maintain KB database
- Identify and recommend hardware/software needs in relation to requirement specifications
- High School Diploma
- 4+ Years IT Helpdesk experience
- 4+ years Windows 10, Mac IOS and Office 365 support experience
- Knowledge of different software such as, Adobe products, Smartsheet, and Zoom conferencing
- SharePoint online experience a plus
- Conference room setup/equipment and AVL skills a must
- 4+ years Technical troubleshooting skills
- Thorough knowledge of Freshdesk ticketing software
- Excellent communication skills including verbal, written, and listening skills
- Ability to handle a wide variety of duties with minimal supervision
- Excellent customer service disposition
- Excellent organization and documentation abilities
We offer a competitive salary and benefits package to the right candidate. If you are a motivated and experienced IT Support Technician looking for a new challenge, please submit your application today.
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